The following steps contain instructions on how to perform a factory reset on your Moto Series Android Phones. It is recommended to make a backup before you reset to the factory settings. This to prevent personal data to be lost. 1. Go to the Start screen. Choose the menu symbol. 2. Scroll down. Choose Settings . 3. Scroll down. Choose Backup & reset . 4. Choose Factory data reset . 5. Choose RESET PHONE . Optional: tick Erase SD card . 6. Choose ERASE EVERYTHING . 7. All data and settings saved on the Motorola Moto G4 will be deleted. The Motorola Moto G4 will automatically reset and reboot.